Modern tech can save your life … Patients remember staff who cared
By Chris H. Petersen
Technology is becoming pervasive in all arenas of our lives. Hundreds of millions of IoT devices already supply real time data on all kinds of things and our behaviors. Beyond passively transmitting data, IoT devices provide alerts and serve as control points in critical feedback loops. One area where IoT technology is exploding is healthcare. Every device imaginable connects to create a massive patient database for personal care. Does it improve your customer experience in healthcare? What are critical success factors that "customers" deem important?
Why this is important: IoT technology enables more information more rapidly. More data does not guarantee quality or customer focus. Customers remember how they felt about their experiences where staff engaged to help.
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